Returns & Exchanges
At TP-Link, we stand behind the quality of our networking products and offer a 30-day return window for items purchased directly from our store. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange provided the item is in its original condition.
Initiate Return Request
Log in to your TP-Link account, navigate to your order history, and select the 'Request Return' option for the specific device you wish to send back.
Prepare the Package
Securely pack the product in its original packaging, ensuring all power adapters, antennas, Ethernet cables, and manuals are included to avoid restocking fees.
Attach Shipping Label
Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return parcel.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing